The Ministry of Lands and Physical Planning has made yet another major step towards digitization in the automation of registration of document processes in its Registries.
In the last two years, the Ministry has embarked on the digitization of all Registries in the Country, so far 14 Registries have been completed while another 5 are currently ongoing out of a total of 58 Registries which are expected to be done by the end of next year.
In line with the Ministry’s objective of improving service delivery to the Citizen, the Ministry engaged the services of Government Digital Payments (GDP) to on-board Services on the eCitizen Portal www.ectizen.go.ke in order to achieve the Government’s desire to have all Government Services provided online. So far the Ministry has put two Services online; Land Rent (Query and Payment) and Land Searches (for the digitized Registries only).
Towards the journey of a complete paperless Ministry, the Lands PS, Dr. Nicholas Muraguri officiated the signing of an MOU between the Ministry and GDP, who are tasked with the responsibility of digitizing all Government Revenue through the eCitizen Portal. This will enable GDP to further facilitate the Ministry with a front-end application portal for use by Citizens in making Applications and Payments and a back-office processing system for the officers to verify, validate and approve those applications.
“This is a departure from the cumbersome manual processing which has been practiced at the Ministry for over 100 years and which has not only been lengthy and time consuming but has also inconvenienced Citizens when manual files are declared missing”, said Dr. Muraguri.
“This is a paradigm shift of great proportions and will improve the operations at the Ministry as well as improving the ease of doing business”, emphasized the lands PS.
Among the services targeted for online registration are; Transfer of Land, Transfer of Lease, Registration of Lase, Charge/Discharge and Subdivision.
The System will go live on 25th of September 2017 at the Nairobi Registry after which other Registries will follow progressively as the digitized data is verified and uploaded into the system.
GDP has been involved in digitizing client facing applications in other Ministerial Departments and Agencies (MDA), such as NTSA, Immigration Department, Business Registration Services, Department of Criminal Investigations as well as Mombasa, Nyeri and Kisumu Counties among others. In those MDAs, great achievements in service delivery through improved customer experience have been realized and Government Revenue greatly. This has also improved accountability and credibility of service delivery as the Citizens are able to trace the progress of their applications in real time.
Over the years, the services offered by the Ministry have been plagued with many challenges that will be addressed by automation as the Ministry continues to strive to improve its service delivery by completing the digitization of all Registries and on-boarding more services on the portal in its desire to eliminate fraud and improving accountability.
GDP Coordinator for Lands, Mr. Nick Wambugu signed the MOU for GDP. The ceremony was witnessed by a GDP Director, Mr. Joseph Mutai, Acting Lands Secretary, Mrs. Esther Ogega and the head of ICT at the Ministry Mr. Eric Mugo.
Joseph K. Mwangi