Complaint Resolution Mechanism

An overview of Public Complaints

SOURCES OF COMPLAINTS COMMISSION ON ADMINISTRATIVE JUSTICE PUBLIC NATURE OF COMPLAINTS Delay in service delivery Missing files/records Conduct of staff Lost documents Unmanned service points Bribery WHO HANDLES COMPLAINTS? Customer Care Centre Public complaints & Resolution Committee Departments Regional offices MODE OF LODGING COMPLAINTS Walk: ARDHI HOUSE, 1stNgong Avenue, Off Ngong Rd,...

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