An overview of Public Complaints

SOURCES OF COMPLAINTS

  1. COMMISSION ON ADMINISTRATIVE JUSTICE
  2. PUBLIC

NATURE OF COMPLAINTS

  1. Delay in service delivery
  2. Missing files/records
  3. Conduct of staff
  4. Lost documents
  5. Unmanned service points
  6. Bribery

WHO HANDLES COMPLAINTS?

  1. Customer Care Centre
  2. Public complaints & Resolution Committee
  3. Departments
  4. Regional offices

MODE OF LODGING COMPLAINTS

  1. Walk: ARDHI HOUSE, 1stNgong Avenue, Off Ngong Rd, Nairobi
  2. Letter: O. Box 30450-00100, Nairobi, Kenya.
  3. Twitter: @Lands_Kenya
  4. Telephone: +254(0)202718050 / 204803961
  5. Short messages: +254(0)202718050 / 204803961
  6. Email: info@ardhi.go.ke/ complaintslands@ardhi.go.ke

2 . How to make a Complaint

3.  Click here to download Customer Complaint Form

4. Summary of Public Complaint received 3rd Quarter 2019.2020

 

 

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